Ph.D., Queensland University of Technology, Australia, 2004; Masters in Marketing, Queensland University of Technology, Australia, 1996; B.A., University of Queensland, Australia.
"Leadership Drivers of Employee and Customer Loyalty," Using a large data set (employee n=11,550, customer n=55,000), we focus on leader-driven variables that influence both employee outcomes that positively impact customers, and customer outcomes that lead to long term organizational success.
Career and Recent Professional Awards; Teaching Awards
John W. Teets Outstanding Undergraduate Teaching Award, 2006-2007; Nominated: The undergraduate teaching award, The Huizingh Award for Classroom Innovation, on behalf of the Department of Marketing, 2008.
Reviewer: Marketing Management, Dawn Iacabucci, South-Western Publishers, 2008 (projected) Chapters 2 - 7.
International Marketing: An Asia Pacific Focus, Kotabe, Peloso et al., 2005, published by Wiley and Sons. Ch. 8-10, 13.