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Benjamin B. M. Shao

Benjamin B. M. Shao

Associate Professor
Information Systems

Department
Contact
Office:BA 318G
Mailing Address:
Main Campus
PO BOX 874606
Tempe, AZ 85287-4606

Phone: 480-727-6790
Fax: 480-727-0881
Email: benjamin.shao@asu.edu

View Vita

Education
Ph.D., State University of New York at Buffalo, 2000; M.S., National Chiao Tung University, 1991; B.S., National Chiao Tung University, 1989

Research Areas
Impacts of information technology, information systems security, healthcare IT, distributed collaborative systems, and software project management

Current Projects
Furukawa, M., Raghu, T.S., and Shao, B.B.M., "Organizational Mandates for Information Systems Usage: Management Influences and Agency Relations."

Raghu, T.S., Shao, B.B.M., and Steinbart, P., "Propitious Selection and Willingness to Pay for Identity Theft Protection Services."

Shao, B.B.M. and Lin, W.T., "Performance Evaluation of Information Technology Services Industries Along Three Dimensions: A Stochastic Production Frontier Approach."

Academic Positions
Arizona State University: 1999-present. Previous Appointments: State University of New York at Buffalo, Academia Sinica

Career and Professional Awards; Teaching Awards
The DISC Professor of the Year Award for Excellent Teaching, W. P. Carey School of Business, Arizona State University, 2002-2003, 2004-2005; Recognition for Undergraduate Teaching by the Department of Information Systems Club, W. P. Carey School of Business, Arizona State University, 2000-2001; Finalist for the John W. Teets Outstanding Teaching Award of the Business School Council, Arizona State University, 2000-2001, 2002-2003

Professional Leadership
Editorial Board Member: Journal of the Association for Information Systems (2009-2012), MIS Quarterly Special Issue on Information System Security in a Digital Economy, Electronic Commerce Research and Applications, Information & Management, Information Technology & Management, Pacific Asia Journal of the Association for Information Systems, International Journal of Business Intelligence Research, International Journal of Applied Metaheuristic Computing. Ad Hoc Reviewer: MIS Quarterly, Information Systems Research, Management Science, IEEE Transactions, Communications of the ACM

Corporate and Public Sector Leadership
Second Lieutenant Comptroller, National Defense Medical Center, 1991-1993

Representative Publications

Shao, B.B.M., Yin, P.Y., and Chen, A.N.K., “Organizing Knowledge Workforce for Specified Iterative Software Development Tasks,” forthcoming in Decision Support Systems, 2014.

Tsai, J.Y., Raghu, T.S. and Shao, B.B.M., “Information Systems and Technology Sourcing Strategies of E-Retailers for Value Chain Enablement,” Journal of Operations Management 31(6), 2013, pp. 345-362.

Chou, Y.C., Shao, B.B.M., and Lin, W.T., “Performance Evaluation of Production of IT Capital Goods across OECD Countries: A Stochastic Frontier Approach to Malmquist Index,” Decision Support Systems 54(1), 2012, pp. 173-184.

Furukawa, M., Raghu, T.S., and Shao, B.B.M., “Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from the National Database of Nursing Quality Indicators,” Medical Care Research and Review 68(3), 2011, pp. 311-331.

Furukawa, M., Raghu, T.S., and Shao, B.B.M., Electronic Medical Records and Cost Efficiency in Hospital Medical-Surgical Units,” Inquiry 47(2), 2010, pp. 110-123.

Furukawa, M., Raghu, T.S., and Shao, B.B.M., “Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from California Hospitals, 1998-2007,” Health Services Research 45(4), 2010, pp. 941-962.

Keith, M., Shao, B.B.M., and Steinbart, P., "A Behavioral Analysis of Passphrase Design and Effectiveness," Journal of the Association for Information Systems 10(2), 2009, pp. 63-89.

Shao, B.B.M. and David, J.S., "The Impact of Offshore Outsourcing on IT Workers in Developed Countries," Communications of the ACM 50(2), 2007, pp. 89-94 (reprinted in IT Management Select 13(3), 2007, pp. 10-17).

Vroblefski, M., Chen, A.N.K., Shao, B.B.M., and Swinarski, M., "Managing User Relationships in Hierarchies for Information System Security," Decision Support Systems 43(2), 2007, pp. 408-419.

Shao, B.B.M. and Rao, H.R., "A Parallel Hypercube Algorithm for Discrete Resource Allocation Problems," IEEE Transactions on Systems, Man, and Cybernetics - Part A 36(1), 2006, pp. 233-242.

Lin, W.T. and Shao, B.B.M., "Assessing Input Effect on Productive Efficiency in Production Systems: The Value of Information Technology Capital," International Journal of Production Research 44(9), 2006, pp. 1799-1819.

Shao, B.B.M., "Optimal Redundancy Allocation for Information Technology Disaster Recovery in the Network Economy," IEEE Transactions on Dependable and Secure Computing 2(3), 2005, pp. 262-267.

Chen, A.N.K., Hwang, Y., and Shao, B.B.M., “Measurement and Sources of Overall and Input Inefficiency: Evidences and Implications in Hospital Services,” European Journal of Operational Research 161(2), 2005, pp. 447-468.


ASU is a tier 1 research university and W. P. Carey is proud of its strong tradition of teaching and classroom excellence. Our students directly benefit from the research and theories our faculty brings into the classroom. Below is a list of courses being taught during the current semester by this faculty member. Click a course to view it in the ASU course catalog.

CIS 591 - Seminar
A small class emphasizing discussion, presentations by students, and written research papers.